Terms & Conditions

The following capitalized terms shall have the respective ascribed meanings in this Agreement:

By clicking "I understand and agree to the Terms and Conditions", You expressly agree to be bound by these Terms and Conditions ("Terms"), as amended from time to time. You acknowledge that clicking this constitutes a valid and binding acceptance of these Terms, equivalent to a written signature.

Access to and use of the Platform, Services, features, software, or website (whether web-based or on-device) is conditional upon Your prior express acceptance of these Terms. If You do not agree to these Terms, You must not register for, install, access, or use the Platform or any of our Services.

The Company reserves the right to amend these Terms at any time. Where material amendments are made, You will be notified and may be required to re-confirm Your acceptance before continuing to use the Platform.

As used throughout this Agreement, the terms "Moolre", "Company", "we", "us", and "our" refer to Moolre, doing business under the entity Moolre Ltd, registered under the jurisdiction of Ghana, together with its employees, consultants, directors, successors, subsidiaries, affiliates, and assignees. The terms "you", "your", and "Customer" refer to users of the Service, whether in their capacity as senders, recipients, beneficiaries, or visitors to our websites.

These General Terms and Conditions for Moolre financial products govern the relationship between you and Moolre with respect to your use of the Moolre website or Moolre App and the services associated with it ("Services"). Use of certain Services may have further eligibility requirements that will need to be verified prior to or during your use of such Services.

The conditions contained in this document apply to all monetary transfers conducted through our platform.

These general conditions apply to the contracting of products, services and transactions that Moolre, as payment service provider, agrees to provide its customers and apply to all Moolre payment services and operations.

If you submit a Transaction, you are requesting that we process your transaction, an offer which we may accept or reject at our sole discretion.

As part of the signup process, you will need to accept these Terms and Conditions; and you acknowledge and agree that you will be bound by these agreements and policies. If you order additional services, you may be asked to accept additional terms and conditions.

Individual Users must be at least eighteen (18) years of age to register for, access, or use the Platform and any associated Services. Corporate Users must, at the time of registration and throughout the duration of this Agreement, be duly incorporated or registered, hold all requisite business documentation and regulatory approvals (where applicable), and be in good standing with the relevant authorities in each jurisdiction in which they carry out operations.

You must register for our Services using accurate information. When signing up to the Moolre Platform, you must provide current, complete, and accurate information for all required elements on the registration page. If any of this information changes, it is your obligation to update such information as soon as possible.

You agree to receive text messages and phone calls (from us or our third-party providers) with codes to register for our Services.

The Moolre app will allow you to make payments and transact via any locally available payment services like Mobile Money or Debit cards to other external networks that have been aggregated by Moolre.

The Moolre Account is a non-depository transactional account which uses electronic money to enable you to send and receive electronic payments. Your Moolre Account is denominated in GHS. The electronic money held in your Moolre Account does not expire but it will not earn any interest.

You have the right to transact with the Moolre App at any time. However, you may be required to confirm your identity beforehand. There is no minimum withdrawal amount from your Moolre Account.

You can choose the means of funds transfer when making payments. You can choose the method of withdrawal when submitting your withdrawal request.

The funds you transact with on the Moolre webapp belong to the person or legal entity which is registered as the Moolre Account holder. No person other than the Moolre Account holder is allowed to make transfers with the Account. You shall not assign or transfer your Moolre account to a third party or otherwise grant any third party a legal or equitable interest over it.

Certain features of the Services may be limited depending on your jurisdiction, the date on which you created your account or other factors.

If you receive funds into your Moolre Account, we will send you a notification and the record of it will be stored on your Payment History Dashboard.

If a payment that you receive is later invalidated for any reason, you are responsible to Moolre for the full amount of such payment. This means that if the sender disputes the authorization for transaction or initiates a chargeback with their bank or card issuer or payment processor, you may be liable for the full amount of such payment.

If it is determined that such transaction was unauthorized or the chargeback is validated by the sender's bank or card issuer, you authorize Moolre to recover any amounts due to Moolre by deducting such amount from your Moolre Account balance. In the event that your Moolre Account balance is not sufficient to cover the full amount, you authorize Moolre to reverse any withdrawals or require you to take other steps to reimburse Moolre.

If Moolre is unable to recover the full amount that is owed, Moolre may take additional steps including the initiation of legal actions to recover the full amount, to the extent allowed by applicable law.

Once you have provided your authorization for a transfer, you will not be able to cancel the electronic transfer.

By linking a bank account, debit card, credit card, or other payment method to your account, you authorize Moolre to communicate with your bank or card issuer to provide or obtain any information required in connection with providing the Services to you.

You hereby give Moolre the right to resubmit any electronic fund transfer you authorized that is returned for insufficient or uncollected funds. You also authorize us to amend your Moolre Account activity to correct such error.

You authorize Moolre to take necessary action to reverse, credit, or debit any payment in connection with any necessary chargebacks, reversals, refunds, or adjustments.

To make a transfer, you must authorize the payment using your username, password, PIN, or multi-factor authentication (such as a one-time password or biometric authentication). By initiating a transaction, you authorize Moolre to debit your Account for the transaction amount and any applicable charges once the transaction has been successfully completed.

Each Transaction will be issued with a unique transaction number included in the confirmation electronic receipt sent to You. This transaction number is used to track and identify all Transactions carried out on your Account.

You agree that you will not earn any interest or other returns on the funds associated with your Account. These funds are held on your behalf in pooled accounts maintained by Moolre with its partner banks.

You can request a withdrawal of all or part of the funds held in your Moolre Account at any time. To do this you must log into your Account and select a withdrawal method and enter the amount to be withdrawn.

Withdrawal methods are payment services provided, at least in part, by third party financial institutions. We do not guarantee the availability of any particular withdrawal method and may make changes to or discontinue a particular withdrawal method at any time.

You must not make a withdrawal to a bank account or other payment medium; be it a Mobile Money account if you are not the named holder. We take any violation of this requirement very seriously and will treat any attempt to use a payment instrument of which you are not the named holder as a fraudulent act.

Without prejudice to claiming further damages, if we are required to investigate a withdrawal to a payment instrument that is not in your name, we may charge an administration fee. We reserve the right to require you to provide further identifying information before processing such withdrawal or transfer requests and to delay or prohibit such withdrawal or transfer if we believe fraudulent or illegal activity has occurred.

You are responsible for ensuring that all payment details you provide when withdrawing funds are accurate and complete. Moolre will not be liable for any loss of funds resulting from incorrect or incomplete payment details provided by you. If you send funds to the wrong payment destination, you may request Moolre's assistance in attempting to recover the funds. However, recovery is not guaranteed, and Moolre may charge an administrative fee for providing such assistance.

You will be asked to provide details of the recipient's telephone number or other means of identification. We use those details as the unique identifier to determine the intended recipient of the payment which you instruct us to process. If the recipient is a registered Moolre user, we will credit the user's account with the funds intended for disbursement.

If you are unable to login to your Moolre Account, you will need to contact Support for assistance.

Moolre reserves the right to set or change limits on your Account, including limits on collections, withdrawals, account balances, transaction frequency, and transaction amounts, as may be necessary for operational, risk management, or regulatory reasons.

We may also establish individual or aggregate limits on the number or size of transactions you can make during a specified time period. All such limits will comply with applicable Bank of Ghana regulations and guidelines.

Certain transaction limits may also be affected by regulatory bodies.

In the event that Moolre is forced to engage a third party to assist with the recovery of any overdraft or chargeback, you will be charged any fees or expenses that are incurred by Moolre in connection with such recovery efforts, including, but not limited to, collection fees or convenience fees charged by third parties.

We will make every effort not to debit your payment account after we have received your request for cancellation prior to initiating the transaction. However, in some cases, we may have initiated an irreversible request for funds from your financial institution prior to receiving your request for cancellation. In such cases, we will refund your money usually within three (3) business days after we have received the funds from your financial institution.

Refunds will be credited to the same payment account used to pay for the Transaction.

Once a transaction has been initiated, it cannot be reversed. Collections and Disbursements using a bank account, debit card, credit card or other payment methods may be reversed or may be subject to a chargeback or related claim.

Except as set forth in these Terms and Conditions, all payment transactions processed through the Services are non-refundable. You may have additional refund or charge-back rights under your agreement with the recipient of such funds, your bank, or applicable law.

For each Transaction you make, Moolre may charge a commission in addition to the money you want to transfer. Depending on the payment mode you elect, there could be an additional commission charged by the payment gateway.

Our fees are either expressed as a percentage of the transaction or a fixed amount. We process all transactions at a fee between 1%–3% per transaction.

In order for Moolre to collect transaction fees from you, you hereby authorize Moolre to access, charge, or debit funds from your Moolre Account or any of the payment instruments you provide us in connection with your use of the Service. If your payment fails or is insufficient, we may re-try debiting your Account one or more times or you may authorize us to debit a different form of payment.

To the extent you access the Services through a mobile device, your wireless service carrier's standard charges, data rates, and other fees may apply. In addition, downloading, installing, or using certain mobile applications may be prohibited or restricted by your carrier, and not all Services may work with all carriers or devices.

By using mobile Services, you agree that we may communicate with you by SMS, MMS, text message, push notification, and/or other electronic means via your mobile device. In the event that you change or deactivate your mobile telephone number, you agree to promptly update your account information to ensure that your messages are not sent to any person who might acquire your old number.

You hereby confirm that with respect to any mobile phone number provided, you own the account corresponding to that mobile phone number or otherwise have the account holder's permissions to use this service.

If an Unauthorized Transaction or Error occurs through your Moolre Account and you follow the procedures set forth below, Moolre may reimburse you for the amount of any eligible Unauthorized Transaction and any losses resulting from an Error, subject to the limitations stated below.

You must notify us within thirty (30) days of such Unauthorized Transaction or Error showing up in your transaction history. If you do not notify us within thirty (30) days, you will not be covered by the protections stated above.

You are responsible for maintaining the confidentiality and security of your Moolre account; name, user ID, password, personal identification number (PIN) and mobile unlock codes that you use to access the Services. You are responsible for keeping your email address up to date in your Moolre Account profile.

The password you choose must not be easily guessed from information someone might know or gather about you. Do not allow anyone to access your Moolre account or watch you accessing it.

Your Moolre account may be suspended or otherwise have its functionality restricted on reasonable grounds relating to the security of the account or if we reasonably suspect that an unauthorized or fraudulent use of your Moolre account has occurred. You hereby agree that you will not:

We may decline to process any collection or withdrawal without prior notice and may limit or suspend your use of one or more Services at any time, in our sole discretion. Suspension of your use of any of the Services will not affect your rights and obligations pursuant to this Agreement.

You hereby explicitly agree that all communication in relation to a delinquent account will be made by electronic mail or phone. Such communication may be made by Moolre or by any third party acting on its behalf, including but not limited to a third-party collection agent.

Upon closure of your Account for any reason, all rights and obligations of the parties that by their nature are continuing will survive such termination.

You may close your Moolre Account at any time by contacting Customer Service.

We reserve the right to maintain your account registration information after you close your account for business and regulatory compliance purposes.

If you have a balance remaining in a Moolre Account which has been suspended or closed, you will be able to recover such funds, unless prohibited by law or a court order or where we have determined that such funds were obtained fraudulently.

We may, in our sole and absolute discretion, without liability to you or any third party, refuse to let you open an account with us, suspend your account, or terminate your account, or your use of one or more of the Services. Such actions may be taken as a result of account inactivity, failure to respond to customer support requests, failure to positively identify you or your violation of these Terms and Conditions.

Upon termination of this Agreement and your Moolre Account you remain liable for all transactions made while your Moolre account was open.

The processing of your data is governed by our Privacy Policy which can be found on our website. By accepting these Terms and Conditions, you also agree to the terms of our Privacy Policy, and every other policy we display on our website.

You should always keep a copy of the Privacy Policy together with these Terms and Conditions.

Moolre will send out emails and notifications of new product features, events, special deals etc. By accepting these Terms and Conditions, you agree to receive such newsletters on a regular basis. If you do not wish to receive any newsletters from us, you can opt out at any time by unsubscribing to our email and in-app alerts.

You can also opt out of receiving newsletters by contacting Customer Service.

We may amend any portion of this Agreement at any time by posting the revised version of this Agreement with an updated revision date. The changes will become effective, and shall be deemed accepted by you, the first time you use the Services after the initial posting of the revised Terms and Conditions.

In the event that you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services and close your account.

You agree that we shall not be liable to you or any third party as a result of any losses suffered by any modification or amendment of these Terms and Conditions.

If the revised Agreement includes a material change, we will provide you with prior notice via our website and/or email before the material change becomes effective. A "material change" means a significant change other than changes that are to your benefit, are required by applicable laws or regulations, relate to a new product or service, or otherwise clarify an existing term.

You may not transfer or assign this Terms and Conditions or any rights or obligations hereunder, by operation of law or otherwise and any such attempted assignment shall be void. We reserve the right to freely assign this Terms and Conditions and the rights and obligations of this Terms and Conditions to any third party at any time without notice or consent.

If you object to such transfer or assignment, you may stop using our Services and terminate this Terms and Conditions by contacting Support and asking us to close your account.

You agree to indemnify and hold Moolre, its affiliates, and service providers, and each of their officers, directors, agents, joint ventures, employees, and representatives harmless from any claim or demand (including attorneys' fees and any losses, fines, fees or penalties imposed by any regulatory authority) arising out of your breach of this Terms and Conditions, your violation of any law or regulation or your use of the Services.

If you have a dispute with one or more users or third parties, you release Moolre and its affiliates from any and all claims, demands, and damages of every kind and nature arising out of or in any way connected with such disputes.

Our obligation under these Terms and Conditions is limited to providing you with an electronic money account and related payment services and does not make any statement in relation to or endorsement of the quality, safety or legality of any goods or services provided by another Moolre user, or intermediary.

Moolre will make reasonable efforts to ensure that requests for electronic debits and credits are processed in a timely manner, but Moolre makes no representations or warranties regarding the amount of time needed to complete processing because the Services are dependent upon many factors outside of our control.

We shall not bear any liability for any damage or interruptions caused by any computer viruses, spyware, or other malware that may affect your computer or other equipment, or any phishing, spoofing, or other attack. We advise the regular use of a reliable virus and malware screening and prevention software.

Moolre shall have no liability for any failure or delay resulting from any condition beyond our reasonable control, including but not limited to governmental action or acts of terrorism, earthquake, fire, flood, or other acts of God, labor conditions, power failures, equipment failures, and Internet disturbances.

The user agrees that the Company owns all of the intellectual property rights existing in the Software. Under the terms of this license, the Company grants the User non-exclusive, non-transferrable, and time-limited rights to use the software, interfaces, content, documentation and any data, whether in read-only memory, on any other media or in any other form.

"Moolre.com", "Moolre", and all logos related to the Services are either trademarks, or registered marks of Moolre or its licensors. You may not copy, imitate, or use them without Moolre's prior written consent. All right, title, and interest in and to the Moolre website, any content thereon, the Services, and all technology and any content created or derived from any of the foregoing is the exclusive property of Moolre and its licensors.

The User grants the Company by using the website a royalty-free, irrevocable, perpetual license to use information and/or data collected from the website users provided that the information or data is anonymized before use. Other than this right, the Company claims no intellectual property rights in relation to the information or contents the user inputs into the website.

The user may provide the Company with feedback, alternative options, comments or suggestions on the website, and the user agrees that the Company will be free to use, modify and incorporate such suggestions without any obligation to the user.

The Company retains ownership of the Moolre software itself and reserves all rights not expressly granted to the User.

Moolre strives to provide accurate and reliable information and content on the Moolre website, but such information may not always be correct, complete, or up to date. Moolre will update the information on the Moolre website as necessary, but you should always independently verify such information.

The Moolre website may also contain links to third party websites, applications, events or other materials ("Third Party Content"). Such information is provided for your convenience and links or references to Third Party Content do not constitute an endorsement by Moolre of any products or services. Moolre shall have no liability for any losses incurred as a result of actions taken in reliance on the information contained on the Moolre website or in any Third-Party Content.

To enhance the Software usage, the company may integrate it with third-party tools. In the event that the user wants to use the services from the aforementioned third-party tools, they have to subscribe for services directly from the Provider. The Company does not hold any responsibility for pricing, tool-performance and disputes related to the third-party tools.

Moolre does not guarantee the identity of any other user or party on the Platform and is not responsible for verifying that a recipient is authorized to receive funds. Moolre is not liable for any losses or issues that may arise from sending or receiving funds between users. You are solely responsible for ensuring that your transactions are made to the correct parties and for resolving any disputes directly with them.

Moolre provides you with a secure and convenient way to make payments and transact via locally available payment services like mobile money or debit cards to other external networks that have been bridged to Moolre.

Moolre is an independent contractor for all purposes and is not your agent, employee, partner or trustee. Moolre does not have control of, or liability for, any products or services that are purchased or sold by third parties using the Services.

These Terms and Conditions and the Privacy Policy constitute the entire Agreement between the Company (Moolre Ltd) and the User which supersedes any prior written or oral agreement with respect to the subject matter hereof.