This Website and its related services are owned and operated by Moolre Limited. You acknowledge that any use of this Website and any use of our Services is subject to these Terms of Service and Use (‘Terms’).
1.1. This Terms of Service and Use (“Terms”) is a contract between you and Moolre that applies to your use of Moolre’s products and services (the “Services”). Except as set forth below, “Moolre” shall mean Moolre Limited registered under the laws of Ghana, with a share capital of GHC 100,000 having its registered address at 2nd Link Road, Ability Square, East Legon Accra registered with the Ghana Registrar General with registration number <>.
1.3 Section 26 of this Agreement governs how this Agreement may be changed over time.
2.1. You must be an individual of at least 13 years of age to enter into this Agreement. Use of certain Services may have further eligibility requirements that will need to be veriﬁed prior to you using such Services or from time to time in order to continue your use of the Services.
2.2. Certain features of the Services may be limited depending on the state in which you reside, the date on which you created your wallet or other factors.
2.3. All Moolre Wallets are denominated in MLH pegged to the US Dollars at 1 to 1.
3.1. You may register only one (1) Moolre Wallet. If you open additional wallets, we reserve the right to immediately close such additional wallets and transfer any balance to your other Moolre Wallet or return it to the original funding source.
3.2. When registering for your Moolre Wallet, you must provide current, complete, and accurate information for all required elements on the registration page. If any of this information changes, it is your obligation to update such information as soon as possible.
3.3. From time to time we may also require you to provide further information as a condition for continued use of the Services, including but not limited to a copy of your government issued photo ID.
3.4. If you wish to link a payment method including but not limited to debit cards to your Moolre Wallet, you authorize Moolre, directly or through third parties, to make any inquiries we deem necessary to validate your identity and wallet information. This may include requesting further information about you such as your date of birth, email address, physical address, social security number, and bank wallet or card information so that we can conﬁrm your identity.
3.5. We reserve the right to maintain your wallet registration information after you close your wallet for business and regulatory compliance purposes.
3.6. From time to time we may be required to request further information regarding your transactions in order to comply with national, federal and state law. Failure to provide such information in a timely fashion may result in the suspension of your ability to transact until you provide such information or the closure of your Moolre Wallet.
5.1. By entering into this Agreement, you agree to receive electronic communications and notifications.
5.2. Printing and mailing correspondence, disclosures, and account statements takes time and money, so we like to handle these matters electronically.
5.3. This Agreement is provided to you and concluded in English. We will also communicate with you in English for all matters related to your use of our Services. Where we have provided you with a translation of the English language version of this Agreement, you agree that the translation is provided for your convenience only and that the English language version of the Agreement will govern your use of the Services.
6.1. You are responsible for maintaining the conﬁdentiality and security of any and all wallet names, user IDs, passwords, personal identiﬁcation numbers (PINs) and mobile unlock codes that you use to access the Services. You are responsible for keeping your email address up to date in your Moolre Wallet proﬁle and for maintaining the conﬁdentiality of your user information.
6.2. You agree to (i) notify Moolre immediately if you become aware of any unauthorized use of the Services or any other breach of security regarding the Services and (ii) enable all relevant security features such as two-factor authentication and PIN Code. Moolre will not be liable for any loss or damage arising from your failure to protect your wallet information.
6.3. We shall not bear any liability for any damage or interruptions caused by any computer viruses, spyware, or other malware that may aﬀect your computer or other equipment, or any phishing, spooﬁng, or other attack. We advise the regular use of a reliable virus and malware screening and prevention software. 6.4. If you question the authenticity of a communication purporting to be from Moolre, you should login to your wallet through the Moolre website (https://moolre.com), not by clicking links contained in emails.
7.1. We may, in our sole and absolute discretion, without liability to you or any third party, refuse to let you open an wallet, suspend your wallet, or terminate your wallet or your use of one or more of the Services. Such actions may be taken as a result of wallet inactivity, failure to respond to customer support requests, failure to positively identify you or your violation of this Terms of Service and Use.
7.2. If you have a balance remaining in a Moolre Wallet which has been suspended or closed, you will be able to recover such funds, unless prohibited by law or a court order or where we have determined that such funds were obtained fraudulently.
7.3. Moolre shall have full discretion as to the means by which you will receive such funds following our decision to return such funds. We reserve the right to require you to provide further identifying information before processing such withdrawal or transfer requests and to delay or prohibit such withdrawal or transfer if we believe fraudulent or illegal activity has occurred.
7.4. If you are unable to login to your Moolre Wallet, you will need to contact Support to process such withdrawal.
7.5. You may terminate this Agreement at any time by closing your Moolre Wallet and discontinuing use of the Services. Upon termination of this Agreement and your Moolre Wallet, you remain liable for all transactions made while your Moolre Wallet was open.
7.2. You may terminate this Agreement at any time by closing your Moolre Wallet and discontinuing use of the Services. Upon termination of this Agreement and your Moolre Wallet, you remain liable for all transactions made while your Moolre Wallet was open.
8.1. Moolre provides you with a secure and convenient way to establish a wallet for purposes of (i) depositing funds from a linked bank account debit card or credit card (if available) and other payment methods, (ii) holding an wallet balance, (iii) sending and receiving fiat and crypto currency, and (iv) sending and receiving bitcoin; provided that any of these Services can be discontinued at any time in accordance with Section 14.
8.2. Moolre is an independent contractor for all purposes and is not your agent or trustee. Moolre does not have control of, or liability for, any products or services that are purchased or sold by third parties using the Services.
8.3. Moolre does not guarantee the identity of any user or other party or ensure that a buyer or seller is authorized to complete a transaction or will complete a transaction. Moolre is not liable for any losses or issues that may arise from such third-party transactions, including, but not limited to, legality, quality, delivery, or satisfaction with any products purchased. If you are not satisﬁed with any goods or services purchased from, or sold to, a third party using the Services, you must handle those issues directly with the third-party seller or buyer, as applicable.
9.1. To the extent you access the Services through a mobile device, your wireless service carrier’s standard charges, data rates, and other fees may apply. In addition, downloading, installing, or using certain mobile applications may be prohibited or restricted by your carrier, and not all Services may work with all carriers or devices. By using mobile Services, you agree that we may communicate with you by SMS, MMS, text message, push notiﬁcation, and/or other electronic means via your mobile device and that certain information about your usage of the Services may be communicated to us. In the event that you change or deactivate your mobile telephone number, you agree to promptly update your wallet information to ensure that your messages are not sent to any person who might acquire your old number.
9.2. You hereby conﬁrm that with respect to any mobile phone number provided, you own the wallet corresponding to that mobile phone number or otherwise have the wallet holder’s permissions to use this service. By registering a mobile phone number, you are agreeing to the speciﬁc terms set forth in this Section 9. Moolre text messaging services are provided by MTN Ghana. MTN Ghana is not liable for delayed or undelivered messages.
10.1. If the parties to an escrow exchange are in disagreement over a trade, either party or Moolre may initiate a dispute. Disputed trades are resolved by Moolre.com support staff.
10.3. When either party turns unresponsive, we will resolve the dispute to the other party if we are confident the unresponsive party has received their part of the exchange.
10.4. After the escrow has been released or cancelled by the parties, the exchange and is considered finished and cannot be disputed, reversed or altered.
10.5. Providing fraudulent information or documents in a dispute or making false claims or otherwise trying to force a certain outcome of a disputed trade is considered a violation of this agreement.
11.1. If you use a Service to which a charge applies, or you initiate a transaction with a Miners Fee via the Services, you will not be able to change your mind once you have confirmed that you wish to proceed with the Service or transaction.
12.1. By linking a bank account, debit card, credit card other payment method to your account, you authorize Moolre to communicate with your bank or card issuer to provide or obtain any information required by Moolre or your bank or card issuer in connection with providing the Services to you. By providing this information your bank is neither endorsing Moolre nor is it in any way responsible for the Services.
12.2. When you use your bank account, debit card, credit card, or other payment methods to deposit funds, you are requesting an electronic transfer of funds. For bank account transactions, Moolre will make electronic fund transfers from your bank account in the amount you specify. You agree that such requests constitute your authorization to Moolre to make such transfers. Once you have provided your authorization for a transfer, you will not be able to cancel the electronic transfer.
12.3. You hereby give Moolre the right to resubmit any electronic fund transfer you authorized that is returned for insuﬃcient or uncollected funds. You also authorize us to amend your Moolre Wallet activity to correct such error.
12.4. You authorize Moolre to take necessary action to reverse, credit, or debit any payment in connection with any necessary chargebacks, reversals, refunds, or adjustments.
12.5. You agree that you will not receive interest or other earnings on the funds that you hold on deposit with Moolre and that Moolre handles and places in pooled accounts with its financial partners. In consideration for your use of Moolre’s product and services, you irrevocably transfer and assign to Moolre any ownership right that you may have in the interest (if any) that may accrue on funds held on your behalf by Moolre in pooled accounts in consideration for the expenses incurred by Moolre in connection with maintaining such accounts. This assignment applies only to interest earned on your funds, and nothing in this Agreement grants Moolre any ownership right to the principal of the funds you maintain as a balance in your Moolre Wallet.
13.1. When you convert one currency into another currency (such as U.S. Dollars to Euros, U.S. Dollars to British Pounds, MLR to Bitcoin, etc.) by completing a transaction, such currency conversion is completed directly by Moolre.
13.2. You acknowledge that the price or value of any currency may ﬂuctuate and that the conversion rate (the “Conversion Rate”) for converting one currency into another may not be the same Conversion Rate that applies when converting back into that ﬁrst currency. You will always be shown the applicable Conversion Rate for a transaction prior to consummating the transaction.
13.3. You agree to deliver the agreed upon payment upon conﬁrmation of a deposit, regardless of changes in a currency’s value. The value of currencies (especially bitcoin) can rapidly increase or decrease at any time, so Moolre cannot guarantee the value of any currency.
13.4. The Services do not involve any extension of credit to you, and no credit is extended to you in connection with your use of the Services.
13.5. In the event, you are entitled to a refund or other payment by Moolre, Moolre shall have no liability for any losses resulting from a change in the Conversion Rate that may have occurred since the time of the original transaction. We are not responsible for any processing delays that may result in connection with any deposit, withdrawal, or transaction. The ability to convert from one currency to another is subject to applicable legal and regulatory restrictions as well as the availability of such currency provided by Moolre.
13.6. All funds received into your Moolre Wallet will be delivered in MLR, regardless of what currency the transaction is initiated in. For example, if someone sends you Euros or bitcoin, we will automatically convert such Euros or bitcoin, as applicable, to MLR based upon the current Conversion Rate. We are not responsible for any losses that might be incurred as a result of the Conversion Rate that applies to a given transaction.
13.7. If you make a payment denominated in a currency other than MLR (for example, denominating a send in Euros), Moolre will complete a currency conversion immediately upon you conﬁrming such transaction. If this transaction is subsequently canceled by you (because the recipient has not picked up such payment or otherwise), Moolre will complete a second currency conversion to return such funds to you. Each of these currency conversions will be completed at the then applicable Conversion Rate, which means you may receive less (or more) funds back upon canceling a pending transaction than was originally charged in connection with the initial send.
14.1. Moolre reserves the right to change the deposit, withdrawal, conversion, storage, and velocity limits on your wallet as we deem necessary. We may establish individual or aggregate transaction limits on the size or number of deposits or withdrawals you make during any speciﬁed time period.
15.1. We reserve the right to change, suspend, or discontinue any aspect of the Services at any time, including hours of operation or availability of any feature, without notice and without liability.
15.2. We may decline to process any deposit or withdrawal without prior notice and may limit or suspend your use of one or more Services at any time, in our sole discretion. Suspension of your use of any of the Services will not aﬀect your rights and obligations pursuant to this Agreement.
15.3. We may, in our sole discretion, delay deposits or withdrawals if we believe the transaction is suspicious, may involve fraud or misconduct, violates applicable laws, or violates this Terms of Service and Use.
16.1. If at any point your wallet has a negative balance (as a result of a deposit being charged back, rejected, reversed or otherwise), Moolre may deduct amounts you owe from the balance of your wallet from funds you subsequently deposit or receive into your wallet or from any other Moolre Wallet that you hold. If Moolre requests that you complete a deposit in order to resolve a negative balance issue and you fail to do so, you authorize Moolre to initiate a deposit in the amount of such deﬁciency from your linked bank account or debit card or other payment method.
16.2. If you have more than one wallet, Moolre may set oﬀ the negative balance in one wallet by using any balance that you hold in your other wallets (and then close such additional wallets). To secure your performance of this Terms of Service and Use, you grant to Moolre a lien on and security interest in and to the balances in your wallet.
16.3. In the event that Moolre is forced to engage a third party to assist with the recovery of any negative balance, overdraft or chargeback, you will be charged any fees or expenses that are incurred by Moolre in connection with such recovery eﬀorts, including, but not limited to, collection fees or convenience fees charged by third parties.
16.4. You hereby explicitly agree that all communication in relation to a delinquent wallet will be made by electronic mail or phone. Such communication may be made by Moolre or by any third party acting on its behalf, including but not limited to a third-party collection agent. Note that if Moolre is forced to engage such third parties in connection with recovering amounts that you owe Moolre, your credit may be negatively impacted.
17.1. Once a transaction has been initiated, it cannot be reversed. Deposits using a bank account, debit card, credit card or other payment methods may be reversed or may be subject to a chargeback or related claim.
17.2. Except as set forth in this Terms of Service and Use, all payment transactions processed through the Services are non-refundable. You may have additional refund or charge-back rights under your agreement with the recipient of such funds, your bank, or applicable law. You should periodically review statements from your bank, which should reﬂect all applicable payment transactions made using that payment method. You can also always access the record of your transactions by logging into your Moolre Wallet.
18.1. In connection with your use of Services, you hereby agree that you will not:
19.1. If an Unauthorized Transaction (as deﬁned below) or Error (as deﬁned below) occurs through your wallet, and you follow the procedures set forth in this Section 19, Moolre will reimburse you for the amount of any eligible Unauthorized Transaction and any losses resulting from an Error, subject to the limitations set forth in this Section 19.
19.2. For purposes of this Section 19, “Unauthorized Transaction” means a transaction that was initiated from your wallet without your authorization and that does not beneﬁt you. For purposes of this Section 19, an “Error” means one of the following:
20.1. If a payment that you receive is later invalidated for any reason, you are responsible to Moolre for the full amount of such payment. This means that if the sender disputes the authorization for transaction or initiates a chargeback with their bank or card issuer or payment processor, you may be liable for the full amount of such payment.
20.2. If it is determined that such transaction was unauthorized or the chargeback is validated by the sender’s bank or card issuer, you authorize Moolre to recover any amounts due to Moolre by deducting such amount from your Moolre Wallet balance. In the event that your Moolre Wallet balance is not suﬃcient to cover the full amount, you authorize Moolre to reverse any withdrawals or require you to take other steps to reimburse Moolre.
20.3. If Moolre is unable to recover the full amount that is owed, Moolre may take additional steps including the initiation of legal actions to recover the full amount, to the extent allowed by applicable law.
21.1. Bitcoin, Litecoin & Ethereum are decentralized currencies that operates on open source software protocols which can be used, modiﬁed or adapted by anyone; provided that certain changes require a certain amount of consensus among the parties using and supporting the blockchain. As a result of the decentralized nature of these currencies it is possible that sudden, unexpected or controversial changes (“forks”) can be made to bitcoin, litecoin or ethereum.
21.2. It is also possible that such forks result in multiple versions of “bitcoin”, "litecoin", "ethereum" existing simultaneously.
21.3. By using Moolre, you acknowledge and agree that: (i) Moolre does not own or control the bitcoin network and is not responsible for any losses you may incur as a result of the functionality or security of the bitcoin, litecoin or ethereum network and (ii) Moolre is not responsible for forks or changes to the bitcoin, litecoin or ethereum network, any of which may result in signiﬁcant and sudden changes to the value and/or usability of bitcoin, litecoin or ethereum.
22.1. Moolre will maintain a record of your transaction history, which you will be able to access through your Moolre Wallet for purposes of making any required tax ﬁlings or payments, but it is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and to collect, report, and remit the correct tax to the appropriate tax authority. 22.2. Moolre will make any tax withholdings or ﬁlings that we are required by law to make, but Moolre is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting, or remitting any taxes arising from any transaction.
23.1. You agree to indemnify and hold Moolre, its aﬃliates, and service providers, and each of their oﬃcers, directors, agents, joint ventures, employees, and representatives harmless from any claim or demand (including attorneys’ fees and any losses, ﬁnes, fees or penalties imposed by any regulatory authority) arising out of your breach of this Terms of Service and Use, your violation of any law or regulation or your use of the Services.
23.2. For the purpose of this Section 23, the term “losses” means all net costs reasonably incurred by us or the other persons referred to in this Section which are the result of the matters set out in this Section 23 and which may relate to any claims, demands, causes of action, debt, cost, expense or other liability, including reasonable legal fees (without duplication).
23.3. If you have a dispute with one or more users or third parties, you release Moolre (and its aﬃliates and service providers, and each of their oﬃcers, directors, agents, joint ventures, employees and representatives) from any and all claims, demands, and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.
24.1. You expressly understand and agree that Moolre and our affiliates and service providers, and their respective officers, directors, agents, joint venturers, employees, and representatives will not be liable for any indirect, incidental, special, consequential, exemplary damages, or damages for loss of profits including but not limited to, damages for loss of goodwill, use, data, or other intangible losses (even if Moolre has been advised of the possibility of such damages), whether based on contract, tort, negligence, strict liability, or otherwise, resulting from: (i) the use or the inability to use the services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the services; (iii) unauthorized access to or alteration of your transmissions or data; or (iv) any other matter relating to the services.
24.2. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations set forth above may not apply to you. If you are dissatisfied with any portion of the services or with this agreement, your sole and exclusive remedy is to discontinue use of the services and close your wallet.
24.3. The services are provided "as is" and without any representation or warranty, whether express, implied or statutory.
24.4. Moolre, our affiliates, and our respective officers, directors, agents, joint venturers, employees, and suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose or non-infringement. Moolre makes no warranty that (i) the services will meet your requirements, (ii) the services will be uninterrupted, timely, secure, or error-free, or (iii) the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
24.5. Moolre will make reasonable eﬀorts to ensure that requests for electronic debits and credits involving bank wallets, credit cards, check issuances, and other payment methods are processed in a timely manner, but Moolre makes no representations or warranties regarding the amount of time needed to complete processing because the Services are dependent upon many factors outside of our control, such as delays in the banking. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to you. This paragraph gives you speciﬁc legal rights and you may also have other legal rights that vary from state to state.
25.1. Moolre shall have no liability for any failure or delay resulting from any condition beyond our reasonable control, including but not limited to governmental action or acts of terrorism, earthquake, ﬁre, ﬂood, or other acts of God, labor conditions, power failures, equipment failures, and Internet disturbances.
26.1. We may amend any portion of this Agreement at any time by posting the revised version of this Agreement with an updated revision date. The changes will become eﬀective, and shall be deemed accepted by you, the ﬁrst time you use the Services after the initial posting of the revised Terms of Service and Use and shall apply on a going-forward basis with respect to transactions initiated after the posting date.
26.2. In the event that you do not agree with any such modiﬁcation, your sole and exclusive remedy is to terminate your use of the Services and close your wallet.
26.3. You agree that we shall not be liable to you or any third party as a result of any losses suﬀered by any modiﬁcation or amendment of this Terms of Service and Use.
26.4. If the revised Agreement includes a material change we will provide you with prior notice via our website and/or email before the material change becomes eﬀective. For this purpose, a “material change” means a signiﬁcant change other than changes that (i) are to your beneﬁt, (ii) are required to be made to comply with applicable laws and/or regulations or as otherwise required by one of our regulators, (iii) relates to a new product or service made available to you, or (iv) to otherwise clarify an existing term.
27.1. You may not transfer or assign this Terms of Service and Use or any rights or obligations hereunder, by operation of law or otherwise and any such attempted assignment shall be void. We reserve the right to freely assign this Terms of Service and Use and the rights and obligations of this Terms of Service and Use to any third party at any time without notice or consent. If you object to such transfer or assignment, you may stop using our Services and terminate this Terms of Service and Use by contacting Support and asking us to close your wallet.
28.1. Upon termination of your wallet or this Terms of Service and Use for any other reason, all rights and obligations of the parties that by their nature are continuing will survive such termination.
29.1. If you grant express permission to a third party to connect to your wallet, either through the third party's product or through Moolre, you acknowledge that granting permission to a third party to take speciﬁc actions on your behalf does not relieve you of any of your responsibilities under this Agreement.
29.2. Further, you acknowledge and agree that you will not hold Moolre responsible for, and will indemnify Moolre from, any liability arising from the actions or inactions of this third party in connection with the permissions you grant.
30.1. Moolre strives to provide accurate and reliable information and content on the Moolre website, but such information may not always be correct, complete, or up to date. Moolre will update the information on the Moolre website as necessary to provide you with the most up to date information, but you should always independently verify such information.
30.2. The Moolre website may also contain links to third party websites, applications, events or other materials (“Third Party Content”). Such information is provided for your convenience and links or references to Third Party Content do not constitute an endorsement by Moolre of any products or services. Moolre shall have no liability for any losses incurred as a result of actions taken in reliance on the information contained on the Moolre website or in any Third-Party Content.
31.1. We grant you a limited, non-exclusive, non-sub licensable, and non-transferable license, subject to the terms and conditions of this Agreement, to access and use the Services solely for approved purposes as determined by Moolre. Any other use of the Services is expressly prohibited.
31.2. Moolre and its licensors reserve all rights in the Services and you agree that this Terms of Service and Use does not grant you any rights in or licenses to the Services except for the limited license set forth above. Except as expressly authorized by Moolre, you agree not to modify, reverse engineer, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Services, in whole or in part. If you violate any portion of this Agreement, your permission to access and use the Services may be terminated pursuant to this Terms of Service and Use.
31.3. "Moolre.com", "Moolre", and all logos related to the Services are either trademarks, or registered marks of Moolre or its licensors. You may not copy, imitate, or use them without Moolre's prior written consent. All right, title, and interest in and to the Moolre website, any content thereon, the Services, and all technology and any content created or derived from any of the foregoing is the exclusive property of Moolre and its licensors.
32.1. If Moolre is holding funds in your wallet, and Moolre is unable to contact you and has no record of your use of the Services for several years, applicable law may require Moolre to report these funds as unclaimed property to the applicable jurisdiction. If this occurs, Moolre will try to locate you at the address shown in our records, but if Moolre is unable to locate you, it may be required to deliver any such funds to the applicable state or jurisdiction as unclaimed property. Moolre reserves the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by applicable law.
33.1. The laws of Ghana shall govern this User Agreement. Except for those disputes that shall be resolved in arbitration or in small claims court, each party agrees to submit to the personal and exclusive jurisdiction of the courts located in Accra, Ghana provided that any claims or disputes shall be subject to the arbitration provisions set forth in Section 26.